Proctaroo may need to get your crash logs from your Mac computer to further troubleshoot a particular issue. 

1. Find and click on the Spotlight search icon  in the top-right corner of your desktop.

2. Type Console and then press enter.

3. Select Diagnostic Reports and find the latest Proctaroo report

4. Send us the crash report or upload to Dropbox/Google Drive and send us the link in your support ticket.